Red Arrow Blog

COVID-19 Update

Posted by Skye Anderson on Mar 24, 2020 6:06:11 PM

Please see below for an important message from our Vice President and Director of Safety, Motorcoach.

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Dear Valued Red Arrow Customer:

For over 40 years Red Arrow has been getting you Safely Home. Now, we are asking you to Stay Safely Home. To prevent the spread of COVID-19, and flatten the infection rate curve, we are systematically suspending operations throughout our scheduled network.


In these unprecedented times, we all struggle to make the right choice to protect as many people as possible. For Red Arrow, it is the balance of supporting people that still need to travel, with doing our part to limit the spread of COVID-19. It is with heavy hearts that we announce that we will be suspending operations in Alberta and our last day of service will be Sunday, March 29th until further notice.


Suspending a service like inter-city transportation is an extremely difficult decision, but we feel it is one we must now make. As you are aware, we have been taking extra measures in our operations, such as enhancing cleaning and sanitization protocols, communicating hygiene and safety tips to staff and passengers in offices and on coaches, and encouraging social distancing. However, we feel we are now at the critical point where we must take our social responsibility one step further to protect our staff and the community.


Our call centre will remain open to assist passengers, and we will continue to communicate with you as we navigate through this difficult time.


As Canadians all in this together, we appreciate your support and understanding, and we are very sorry for any inconvenience this may cause. Please be assured that we will resume service once government and medical authorities recommend it is safe to do so.


We sincerely thank you for your continued loyalty to Red Arrow. We hope that you and your loved ones Stay Safely Home.

 

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Coronavirus (COVID-19) Resources:

 

Monitor

Keep up to date with the latest details on COVID-19 in your area and across the world:

Government of Alberta: COVID-19 coronavirus info for Albertans

Government of Canada: Coronavirus disease (COVID-19): Outbreak update

Centers for Disease Control and Prevention: Coronavirus Disease 2019 (COVID-19)

World Health Organization: Coronavirus disease (COVID-19) outbreak

 

Prevent

Be informed on the actions you can take to protect your health and others:

Alberta Health Services: Hand Hygiene

Alberta Health Services: Prevent and Prepare

 

Respond

It's important to be aware of the symptoms and recognize if you or someone you know exhibits them. Call Health link 8-1-1 for advice and instructions on how to move forward.

Common symptoms of the COVID-19 include:

  • Fever
  • Cough
  • Shortness of breath
  • Pneumonia in both lungs

Alberta Health Link (health advice 24/7)

Topics: General Information, Family Travel, Group Travel, Alberta, Travel Tips, Students, Safely Home, safety

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