Our goal is to make your travel on Red Arrow coaches a pleasant, safe and comfortable experience. We believe in the removal of barriers when it comes to comfortable travel for those who need special considerations when traveling - and this goes for our special friends, the service animals. At Red Arrow, customers with disabilities accompanied by a service animal with proper documentation are always welcome.
What Constitutes a Service Animal?
Service animals are used by people with many different disabilities. Examples of service animals include guide dogs used by those who are blind, hearing alert animals for people who are deaf, deafened or hard of hearing, and animals trained to alert an individual to an oncoming seizure and lead them to safety. Emotional Support Animals are also service animals.
What Documents Do I Need?
If you are traveling on the Red Arrow with a service animal, you’ll need to provide proof of licenses or certification papers, or your valid ID card that provides details of legitimate ownership and proof of official service animal status. No medical information or personal details are needed.
Who Takes Care of My Service Animal and Where Do They Sit?
We want your service animal to be comfortable! While your service animal isn’t permitted to sit in the aisles or on the seats, we gladly reserve the seat next to you so your service animal can sit comfortably on the floor in front of the vacant seat, with plenty of room to rest and enjoy their trip. Your service animal is your responsibility and must remain under their owner's control during the entirety of the travel whether by leash, harness or carrier.
If you have any questions, please feel free to call us and speak to one of our friendly passenger experience representatives about your needs at 1-800-232-1958.