Red Arrow Blog

What to Know About Unaccompanied Children Travelling on Red Arrow

Posted by Red Arrow on Jun 16, 2015 8:22:00 AM

Children_TravellingSummer is almost here and that means no school! So what will you do with your kids while you continue to work? How about sending them to visit their grandparents or cousins? With Red Arrow Coach’s Unaccompanied Child program, your kids can travel safely, giving you peace of mind.

Before you jump on your phone to book tickets to grandma’s, there are a few things you need to know about having your child/children travel unaccompanied on Red Arrow coaches.

Ages and Limits

In line with promoting the safety and security of your child or children on the Red Arrow, the following age limits and passenger maximums must be adhered to:

  • Unaccompanied children must be 6-12 years of age, inclusive.

  • Children UNDER the age of six must be accompanied by someone 13 years or older.

  • A MAXIMUM of three children per family will be allowed to travel before adult supervision is required. When three unaccompanied children are traveling together, the oldest child must be AT LEAST 10 years old.

Booking Tickets

Reservations must be made through the call center at 1-800-232-1958. Please have the following information ready before calling to book:  The names, addresses and phone numbers of the travelers, the people who are designated to pick up and drop off the child(ren), and the person paying for the trip(s).

When booking a ticket please request your child’s seat be as close as possible to the front of the coach. It’s recommended you book tickets in advance as seats fill up quickly. We will not move other passengers to allow children to sit closer to the front of the coach - so it is important to book your seat as early as possible.

Please note: Unaccompanied children are welcome to travel with reservations on any regular Red Arrow coach with the exception of the following departures:

  • 17:00 Edmonton to Fort McMurray

  • 17:30 Edmonton to Fort McMurray

  • 17:00 Fort McMurray to Edmonton

  • 17:30 Fort McMurray to Edmonton

  • 18:30 Fort McMurray to Edmonton

  • 19:30 Fort McMurray to Edmonton

Boarding, Departure, and Disembarking Policies

  • As a parent or guardian, you must read and sign the Unaccompanied Child form. You must also remain with your child/children until boarding of the coach commences.

  • Unaccompanied children can ONLY board and disembark at our Main Ticket Office locations in: Calgary, Edmonton, Lethbridge and Fort McMurray (except for children traveling from Grassland or Red Deer). NO Exceptions.

  • Should your child or children not be met by a parent or guardian at the specified destination, you authorize Red Arrow Ltd. to take whatever action necessary to arrange for the child/children’s custody, and agree to reimburse Red Arrow Ltd. for any necessary and reasonable costs incurred in taking such actions.

  • The person(s) who will meet the child at the destination must present identification and sign the Unaccompanied Child form. It is your responsibility as the parent or guardian to ensure that the receiving party is informed of Red Arrow’s policy, and adheres to it. Receiving parties must be at the Ticket Office 15 minutes prior to Scheduled Arrival Time.

  • Important: Unaccompanied Children are not permitted to get off the coach in Red Deer during the stop. Also, while in Grassland children are to accompany the Coach Operator into the restaurant and sit at the Coach Operator’s table.

Travel Guidelines

Please review the following guidelines with your child/children before the trip:

Your child or children MUST:

  • Be seated as close to the front of the coach as possible.

  • ALWAYS receive permission from the Coach Operator to leave the coach.

  • Remain seated while the coach is moving.

  • Advise the operator if they are being disturbed or need help.

  • Remain on the coach until all the other passengers have disembarked at the designation.

  • Important: A Passenger Experience Representative  or Driver will escort your child to the receiving parent or guardian.

Sending your child/children on a solo adventure doesn’t have to be stressful. Our coaches are a smart, safe, and affordable alternative for your kids to travel unaccompanied. Our Unaccompanied Child Policy and easy-to-use schedule will put your mind at ease and help make your child’s trip safe and memorable.

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