Please see below for important messages from our Vice President and Director of Safety, Motorcoach, on what Red Arrow is doing during COVID-19.
May 1, 2020
Dear Valued Customer:
Yesterday afternoon, Premier Jason Kenney announced Alberta’s relaunch strategy, outlining a phased approach to help us work together to recover from the COVID-19 situation. We are fully supportive of this strategy and are optimistic that Albertan’s prolonged dedication to protocols will accomplish the appropriate conditions for relaunch.
At Red Arrow and Ebus, we have been working hard to plan our return to service in a safe and responsible manner. This means:
- Health indicators / conditions for relaunch must have been accomplished;
- Our service offering and business activity is aligned with the publicly active Stage (1,2,3);
- A sufficient public need for our service exists;
- Assurance our employees have access to personal protective equipment (PPE) suitable to their function;
- Assurance our passengers can conform to Alberta mandated “public use of masks in specified crowded spaces, or mass transit”, and are not exhibiting symptoms of illness
Once these conditions have been met, we will be ready to support our passengers in visiting friends and family; for essential opportunities; to travel for work; educational or medical reasons; and to get Safely Home.
Along with Safety, Customer Service remains a Core Value, and so our call centre remains open to assist passengers, our reservation system remains tentatively available for bookings on June 1st and onwards, and our social channels are active for you to follow and engage.
We together, both you and our Safely Home team, will emerge from this pandemic even stronger than before. We sincerely appreciate your continued loyalty to Red Arrow and Ebus and we also thank you for your continued dedication to Staying Safely Home. We look forward to safely serving you soon!
March 24, 2020
Dear Valued Red Arrow Customer:
For over 40 years Red Arrow has been getting you Safely Home. Now, we are asking you to Stay Safely Home. To prevent the spread of COVID-19, and flatten the infection rate curve, we are systematically suspending operations throughout our scheduled network.
In these unprecedented times, we all struggle to make the right choice to protect as many people as possible. For Red Arrow, it is the balance of supporting people that still need to travel, with doing our part to limit the spread of COVID-19. It is with heavy hearts that we announce that we will be suspending operations in Alberta and our last day of service will be Sunday, March 29th until further notice.
Suspending a service like inter-city transportation is an extremely difficult decision, but we feel it is one we must now make. As you are aware, we have been taking extra measures in our operations, such as enhancing cleaning and sanitization protocols, communicating hygiene and safety tips to staff and passengers in offices and on coaches, and encouraging social distancing. However, we feel we are now at the critical point where we must take our social responsibility one step further to protect our staff and the community.
Our call centre will remain open to assist passengers, and we will continue to communicate with you as we navigate through this difficult time.
As Canadians all in this together, we appreciate your support and understanding, and we are very sorry for any inconvenience this may cause. Please be assured that we will resume service once government and medical authorities recommend it is safe to do so.
We sincerely thank you for your continued loyalty to Red Arrow. We hope that you and your loved ones Stay Safely Home.
March 12, 2020
RE: Our Response to Coronavirus
Dear Valued Customer:
At Red Arrow and Ebus, as with any Health & Safety concern, we are taking active measures to reduce the risk of 2019 novel coronavirus exposure.
Since recognition of the health threat by the World Health Organization, our Director of Safety has actively monitored multiple official information sources. In collaboration, our executive and management teams are proactively engaged to ensure we are predictively and expeditiously mitigating. For example:
- introduced additional disinfecting cleaning to our regular, daily cleaning program of facilities and motorcoaches;
- introducing commercial grade, sterilization foggers to the overnight cleaning process of the motorcoaches;
- introducing commercial grade, air purifiers to all ticket offices, with an overnight deep sterilization;
- provisioning motorcoach operators and ticket office staff with gloves, disinfectant spray, and disposable towels for cleaning of touchpoint surfaces;
- directing motorcoach operators to maximize fresh air to passenger cabin (recirculation function not to be selected);
- companywide awareness program of evergreen communiqués & posters.
Throughout this event, we will continue to exercise our 10 Core Values of Safety, Customer Service, Resourcefulness, Integrity, Positive Attitude, Team Work, Loyalty, Accountability, Respect, and Dedication. As stated by the World Health Organization (WHO), “Every person has the capacity to contribute, to protect themselves, to protect others, whether in the home, the community, the healthcare system, the workplace or the transport system.”
Therefore, if you are exhibiting symptoms as published by the Government of Canada Public Health Services, please do not travel with us. In such a circumstance, you will receive a travel credit for future use. You may also exercise our regular cancellation policy. Additionally, we recommend you phone Health Link 811.
Thank you for joining us in these efforts, and we look forward to continuing to get you and your loved ones Safely Home.
Coronavirus (COVID-19) Resources:
Keep up to date with the latest details on COVID-19 in your area and across the world:
Be informed on the actions you can take to protect your health and others:
It's important to be aware of the symptoms and recognize if you or someone you know exhibits them. Call Health link 8-1-1 for advice and instructions on how to move forward.
Common symptoms of the COVID-19 include:
- Shortness of breath
- Pneumonia in both lungs
Please be assured...
We’ve been practicing social distancing on our coaches and blocking out seats to help our passengers get Safely Home.