Ensuring we’re Safely Clean to get you Safely Home

Safety has always been our first Core Value, and our new Safely Clean program is our renewed and strengthened commitment to getting our passengers Safely Home. Upon resuming our services, Red Arrow is introducing a full program dedicated to enhanced cleaning and sanitization, preventative measures, and elevated protocols to ensure the safety and protection of our staff, passengers, and the communities in which we operate. 

Here are some of the Safely Clean protocols you can expect when traveling with Red Arrow:



Red-Arrow-Cleaning-Program-CHECK IN

1. Health Screening Questions will be asked of all travelling passengers

2. Plexiglass has been installed for the protection of both staff and passengers

3. Hand sanitizer will be available for everyone’s use

4. Face masks will be required by all passengers

5. Social distancing will be practiced within the offices

6. Face masks will be available for purchase from our staff

7. Desks, chairs, doorknobs, and all frequently touched surfaces will be regularly sanitized

8. To avoid multiple touchpoints, we will no longer allow luggage to be stored in our ticket offices


1.  Coaches will be thoroughly cleaned and sanitized

2. All passengers will be required to wear face masks

3. Drivers will be wearing face masks while interacting with passengers

4. Drivers will wear gloves for the safe handling of luggage

5. Customers will be asked to social distance while waiting for luggage to be loaded and for embarking the coach

6. Drivers will continue to load and unload luggage to reduce the amount of touchpoints and to safely store items in luggage bins during travel

7. Complimentary drinks and snacks will be offered while boarding. Our onboard galley will be unavailable.


1. We will be blocking seats to increase distance between passengers

2. Passengers will be required to wear face masks at all times while onboard

3. Seatbelt buckles and seat controls will be thoroughly sanitized

4. Armrests will be thoroughly sanitized prior to each trip

5. Thorough disinfection of restrooms

6. Overhead bin handles will be cleaned and sanitized

7. Seatbacks, outlets, and cupholders will be sanitized

8. We’re introducing an electrostatic sprayer as part of sanitization between trips

9. Fold down tray tables will be thoroughly sanitized

10. Our onboard galley will be unavailable

11. The overhead seat controls will be sanitized and sprayed with disinfectant


Seat blocking map:

With mandatory facemasks, authorities do not require the 2 metre distance between people, but we’re taking extra precautions. Red Arrow coaches are able to seat 36 people; however, we’ll be blocking 14 seats - only allowing 22 people onboard per trip. We will allow only 2 people per row and will leave a seat in between passengers for extra distance.







Coronavirus (COVID-19) Resources:



Keep up to date with the latest details on COVID-19 in your area and across the world:

Government of Alberta: COVID-19 coronavirus info for Albertans

Government of Canada: Coronavirus disease (COVID-19): Outbreak update

Centers for Disease Control and Prevention: Coronavirus Disease 2019 (COVID-19)

World Health Organization: Coronavirus disease (COVID-19) outbreak



Be informed on the actions you can take to protect your health and others:

Alberta Health Services: Hand Hygiene

Alberta Health Services: Prevent and Prepare



It's important to be aware of the symptoms and recognize if you or someone you know exhibits them. Call Health link 8-1-1 for advice and instructions on how to move forward.

Common symptoms of the COVID-19 include:

  • Fever
  • Cough
  • Shortness of breath
  • Pneumonia in both lungs

Alberta Health Link (health advice 24/7)


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